Aetna Claims Issue Encountered
The SFA has noticed an increase in Aetna rejections due to provider or therapist NPI # not being registered with Aetna. Below is the link to register your NPI # at the following website:
https://www.aetna.com/health-care-professionals/forms/npi-submissions.html
You may choose to send in five or fewer at a time or request a spreadsheet to submit more than 6 at a time.This will ensure that your claims will be accepted and adjudicated by Aetna.
Beacon Health Options New Address Alert
The SFA has seen a large increase in rejections for claims sent to Beacon Health Options. Providers that have children with Beacon Health Options (formerly Value Options) for which the claims address used to be PO Box 1800 in Latham, NY, the address has now changed, so please select Beacon Health 600475 in NYEIS with the P.O. Box 1850, Hicksville, NY 11802-1850.
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