As part of the 835 enrollment process, the
SFA uses secure email to protect confidential information when communicating
with EI Billing Providers. The SFA uses an outside vendor, ZixMail, which
provides encryption and allows the SFA to send emails securely.
If you receive an email from the SFA with
“SecureEmail” or “SecureMail” in the Subject Line, it has been encrypted and
sent securely using ZixMail. In order to view the contents of this email,
please follow these steps:
1) Open
the email
2) Click
the “Open Message” link to access the SFA’s secure server
3) Enter
a password of your choice
4) Click
“Register”
Once you click register, you will be taken
to an email inbox (screenshot below), where you will be able to access the email,
as well as any attachments. You only have to register once; if you receive
additional secure emails from the SFA, follow the “Open Message” link in the
email to access the inbox.
If you forget your password, simply click
“Reset” on the sign-in screen. This will take you to a page where you will be able
to reset your password. Once you reset, a confirmation email will be sent to
your email address. Follow the instructions included in the email to activate
your new password.
If you have any questions about the SFA’s
use of secure email, please contact the PCG Customer Service Center at (866)
315-3747.