Contacting Cigna and Aetna to Obtain Policy Information

General
Service Coordinators are responsible for the accurate collection of insurance information. This often includes gathering a child's information in order to determine eligibility.

PCG has created documentation specifically to instruct Service Coordinators on how to contact insurers for obtaining plan and policy information on a specific child.

This article includes documentation for our most recent release, Cigna, as well as the first in our series, Aetna, released in November, 2014.


Calling Cigna's Dedicated Customer Service Center

Streaming Video - Video 

Self-Guided Tutorial - Tutorial



Accessing Cigna's Website

Streaming Video - Video

Self-Guided Tutorial - Tutorial




Calling Aetna's Dedicated Customer Service Center

Streaming Video - Video

Self-Guided Tutorial - Tutorial




The self-guided tutorials can be downloaded by RIGHT-CLICKING each course link, and then following these instructions below:

1. Save the attached file to your computer. We recommend saving it to your desktop.

2. Extract (unzip) the file. 

3. Double-click the story.html file to launch. If a security message appears to 'Allow Blocked Content', be sure to accept/enable this option. Note: There may be a small delay before the story begins.


Here are detailed instructions for extracting the course material for MS Outlook users; however, the steps are similar for any email client you may have - Instructions


All other resources can be downloading by LEFT-CLICKING the desired link.

Article ID: 248, , Modified: 10/27/2015 at 7:13 PM

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